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Our Terms Shape How You Play

When you open an account with messipoker link, these terms define what happens with your deposits, how withdrawals work, and what we both expect from each other.

Account ownership stays yoursWithdrawal requests processed in hoursDANA, OVO, GoPay and QRIS deposits clear instantly
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messipoker link Our Terms Shape How You Play
GET HELP FAST

Contact Us About Your Terms Questions

Live chat Open the chat icon in your account lobby. Our support team responds to terms questions during your play session. Use this for urgent clarifications on withdrawal holds or account restrictions.
Email support Send questions to our support address and we'll reply within 24 hours with a full explanation of the policy section you're asking about. Include your account username so we can check your specific situation.
Account settings Head to your profile menu and select 'Terms & Settings'. You'll see a summary of key rules tied to your account, plus links to download the full text or request a policy change.
HOW WE PROTECT YOU

Security, Data & Your Account Rights

Password and login control

You control your account credentials. We store passwords encrypted and never ask for them via email. If your account shows unauthorised activity, report it immediately through live chat and we'll investigate within hours and reverse fraudulent transactions.

Your deposit and withdrawal history

Every transaction is logged and visible in your wallet history. You can download a full statement of all deposits, withdrawals and betting activity for the last 12 months from your account settings page.

Data retention and privacy

We keep your account data for as long as your account remains active, plus 3 years after closure. We do not sell or share your personal information with third parties outside payment processors and our licensing authority. You can request data deletion under local law.

Dispute and refund requests

If you believe a transaction was processed in error, open a support ticket with your transaction ID and reason. We investigate all refund claims within 48 hours. Approved refunds return to your original payment method within 1–3 business days.

Account suspension and closure

We may suspend your account if these terms are breached—such as using multiple accounts or bonus abuse. You have the right to request the reason for suspension. You can close your account at any time through settings; remaining balance will be withdrawn to your registered payment method.

Policy updates and notice

We update these terms when needed and will notify you by email or in-app message at least 7 days before changes take effect. Continued play after the notice period means you accept the new terms. Request clarification on any update through support.

Terms & Conditions Answers

No. Your account name and the payment method name must match. We verify this during withdrawal. Using another person's card or e-wallet violates these terms and may result in account suspension and funds being held pending investigation.

Go to the login page and select 'Forgot Password'. You'll receive a reset link via email within 2 minutes. If you suspect unauthorised access, contact live chat immediately. We'll freeze your account and review login activity from the last 7 days before restoring access.

Most withdrawals to DANA, OVO, GoPay and QRIS are processed within 1 hour on weekdays. Bank transfers may take 1–3 business days depending on your bank. We always show the estimated time before you confirm. Delays may occur if we need to verify your identity first.

No. Our terms allow one account per person. Multiple accounts breach these terms and all linked accounts will be suspended. Funds in suspended accounts are held pending review and may not be withdrawn until the situation is resolved.

You agree to follow all rules about account use, honest play, legal deposit and withdrawal methods, and behaviour. You also confirm you are of legal age to gamble where local law permits, that your information is accurate, and that you accept our dispute and data-handling practices outlined here.

Yes, we can update these terms at any time. We will email you and post an in-app notice at least 7 days before changes take effect. If you do not agree with new terms, you can close your account before the update date without penalty.

Contact our support team through live chat or email with your transaction ID and a description of the error. We investigate all claims within 48 hours. If the error is confirmed on our side, we correct your balance immediately and you can withdraw the adjustment within your normal withdrawal window.

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